Refund policy

Pre-Shipment Order Cancellation

If you choose to cancel your order before it has been processed and shipped, we fully support your decision regardless of the reason. A full refund will be provided without any conditions.

30-Day Return and Exchange Eligibility

You may request a return or exchange within 30 days of purchasing home products from our platform, provided that your request meets the applicable return and exchange conditions.

Defective Products or Fulfillment Errors

If the item you receive is defective (such as structural damage to furniture that affects usability), or if we shipped an incorrect product (including incorrect model, color, or size), you may request a full or partial refund or request a replacement based on the circumstances.

Return Eligibility Requirements

Returned products must be unused, in new condition, and free from any signs of wear or damage.

Customers are encouraged to retain the original packaging for safe return shipping. If unavailable, proper protective packaging must be used.

All included items such as accessories, manuals, warranty documents, and related materials must be returned.

All original tags must remain intact and undamaged.

How to Request a Return or Exchange

Initial Request

By email: Submit your request via email with your order number and a clear explanation of the reason (for example, dissatisfaction with design, mismatch with interior style, or quality concerns). Detailed information will assist in faster processing.

By phone: Contact our customer service team directly for step-by-step assistance.

Verification Process

Our team will review and verify your request by:

Confirming order authenticity through system and payment records.

Ensuring the request falls within the eligible timeframe.

Assessing whether the product meets return criteria.

Return Instructions (If Approved)

Upon approval, you will receive return instructions including the return address. Please ensure:

Secure packaging to prevent transit damage.

Inclusion of a completed return or exchange form with order details and reason.

Use of a trackable shipping method.

A return label is included with each shipment. Please use it whenever possible. If unavailable, contact customer support for assistance.

Refund Processing

After receiving and inspecting the returned item, approved refunds will be issued to the original payment method.

Refund Timing and Method

Processing Time: 1–5 business days after approval.

Method: Original form of payment for secure and traceable transactions.

Shipping Cost Responsibility

Customer Returns: Customers are responsible for return shipping costs and should retain tracking information.

Company Error or Defect: We cover all shipping costs and provide a full refund or replacement. The included return label applies under these conditions.

Ineligible Returns: Items that are damaged by the customer, missing packaging, or not suitable for resale will not be accepted.

Contact Information

Phone: +1 (214) 570-5814

Email: service@nordhaveno.com

Address:300 E Hull St,Denison,TX 75021,United States

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)